Our Order Policies: Cancellation, Rescheduling, & Return
Last updated: February 6, 2023
The following terms are applicable for any Goods that You purchased or rented from Us.
Interpretation and Definitions
The words in which the initial letter is capitalized have meanings defined under the following conditions and shall have the same meaning regardless of whether they appear in singular or plural.
For the purposes of this Order Policy:
Company (referred to as either “the Company”, “We”, “Us”, “Our” in this Agreement) refers to Ky Food Independence Club dba Hatching At Home Ky, 1619 Bypass Rd, Winchester, KY 40391.
Goods refer to the items offered for sale or rental on the Service.
Orders mean a request by You to purchase Goods from Us.
Return Date refers to the date You return the Goods to one of our locations or another location (as agreed by the parties).
Service refers to the Website.
Start Date refers to the date You pick up the Goods from one of our locations or via other delivery means (as agreed by the parties).
Website refers to Hatching At Home KY, accessible from https://www.hatchingathomeky.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Rescheduling and Cancellation Rights
You are entitled to reschedule Your Order Start Date, without any cancelation fees, up until 7 days prior to your scheduled Start Date without giving any reason for doing so.
The deadline for canceling an Order is prior to any payment received by Us confirming your Order. Once Your Order is confirmed, any cancelation of Your Order will be subject to a $75 cancelation fee.
No refunds will be issued for Orders where the Start Date has begun.
In order to exercise Your right to reschedule or cancel, You must inform Us of your decision by means of a clear written statement. You can inform us of your decision by visiting this page on our website: https://www.hatchingathomeky.com/contact
We will reimburse You no later than 14 days from the day on which We receive the cancelation request. We will use the same means of payment that You used for the Order.
We do not guarantee that every egg will hatch. Hatching rates are typically between 65 and 80%. It is also typical for a chick or two to die within the first few days after hatching. We will not refund nor replace eggs that didn’t hatch or chicks that die. We will not reimburse nor otherwise authorize any veterinary costs incurred by You during the hatching process or keeping of chicks.
Hatching Kit Rental
Your Hatching Kit Rental includes all equipment necessary to hatch and keep chicks for up to 7 days from the date the first chick is hatched. You are responsible for, at your own expense, any additional equipment including feed that you may require during the hatching and 7-day keeping process.
Chick Rental and Chick Rental Kit
Your Chick Rental Kit includes all equipment necessary to keep chicks for up to 7 days from the Start Date. You are responsible for, at your own expense, any additional equipment including feed that you may require during the 7 day rental. We do not guarantee that every chick will live through the 7 day rental. We will not refund nor replace chicks that die. We will not reimburse nor otherwise authorize any veterinary costs incurred by You during the rental period. You agree to contact us immediately should any chick die.
Your Order Return Requirements
You are required to return Goods by the provided Return Date as specified in Your Order. Late returns will be subject to a late fee of $100 per week (not prorated). You agree You will return the Goods, including live chicks if purchasing the Chick Rental Kit, in the same good condition as when received, ordinary wear and tear accepted, and to repair and replace lost or stolen, damaged or broken Goods or to reimburse Us for said Goods. You are responsible for the cost and risk of returning the Goods to Us to the same location as pick up (or alternate location as agreed between the parties).
If You wish to keep Your chicks from the Hatching Kit Rental, You need to purchase all necessary equipment to sufficiently house, feed and keep Your chicks and are responsible for any additional cost that may be incurred including veterinary costs. You are solely responsible for assuring that Your yard meets any local / county / community regulations regarding the keeping of quail on Your property. Unless previously agreed with Us, keeping chicks is not available if purchasing the Chick Rental Kit.
If you have any questions about our Cancellation, Rescheduling and Return Policy, please contact us by visiting this page on our website: https://www.hatchingathome.com/contact